Refund policy

Refund Policy

At Christelle Pretorius Art, each piece is created with care and attention to detail. Please read this policy carefully before making a purchase.

Original Artworks & Prints Due to the handmade and one-of-a-kind nature of original artworks and limited edition prints, we do not accept returns or offer refunds unless the item arrives damaged or defective.

Art Supplies & Gift Sets Unused and unopened art supplies and gift sets may be returned within 14 days of delivery. Items must be in their original packaging and condition. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at christellepretoriusart@gmail.com with a photo of the damage. We will arrange a replacement or full refund at no cost to you.

Custom Commissions Commission deposits are non-refundable. If you wish to cancel a commission after work has begun, the deposit will be retained. If the commission has not yet started, a full refund of the deposit may be considered at our discretion.

How to Request a Return Email us at christellepretoriusart@gmail.com with your order number and reason for return. We will respond within 3 business days.